As a leader/business you think you have done well during COVID. You believe you have communicated effectively, you have been transparent, you prioritised the welfare of staff, you responsibly made decisions in the best interest of the business. But did you? What are you using to assess this? How have you accessed this information from the people who have been impacted most – your staff?
- What was their experience?
- What have they learnt?
- What were/are they challenged by?
- Are you interested in their personal & professional responses?
- Do they have recommendations for ‘better ways of working’?
Be genuinely interested, it matters!